Tuesday, February 17, 2015

On 10:05 AM by Unknown in    1 comment
Offers last for 30 days, unless there is a promotion going on at the time.
The used phone value will decline fairly quickly, and that is why we only honor offers for a period of 30 days. If your used phone is received more than 30 days past the date that you received your offer, we will do an inspection and send you a new offer that takes the current offer value into account. If you are not satisfied with this offer, you can request for the used phone to be sent back and we will ship it for free.
If you would like to sell your used phone to us after the offer has expired, you can start over to find out what your used phone is worth now.
On 10:00 AM by Unknown in    1 comment
If you are aware of the correct email address, it is best if you quickly add the address to your PayPal account. This way, you should have access to your payment right away.
Please Note: If a refund is issued and needs to be sent to a different email address, this may take up to 30 days.
On 9:55 AM by Unknown in ,    No comments
Your Cell4Sell offer will be increased if you unlock your iPhone from the AT&T network. It is free and easy to do so, and it allows your iPhone to be used through other networks. The majority of AT&T customers will be eligible to unlock their old phone after they upgrade, but you should see the entire list of requirements here. To get answers to some common questions, review our complete carrier unlocking FAQ.
It will only take you a minute to begin:
  1. Visit the AT&T iPhone Unlock website (Business customers should place a call to 1-800-331-0500 in order to finish the process.)
  2. Choose the checkbox and then the “Agree” button on the bottom of the screen to verify that you have read the requirements.
  3. Fill out the form with the information for the account hold, then submit it.
  1. Go the AT&T iPhone Unlock website (AT&T Business Customers call 1-800-331-0500 to complete the process.)
  2. Select the checkbox and click the "Agree" button at the bottom to confirm you've reviewed the requirements.
  3. Fill out and submit the form using the account-holders information.  
What comes next?
  • You will get an email from AT&T within a period of 5 business days, giving you some instructions. Feel free to get the status of your request here.
  • After your request has been approved, backup and restore your iPhone with iTunes before you ship it to Cell4Sell.  
  • If your request is denied, you may have to resubmit it or contact Support for some assistance. (Please note that it can take up to 14 days after you have conducted an upgrade.). If you are not able to unlock the iPhone, we can purchase it at a “locked” offer price.
Please contact us with your questions about the process.
On 9:44 AM by Unknown in    No comments
You have 2 different options by which to get paid:
  1. Check - This is shipped by First Class through USPS, and it can take between 3 to 10 business days for you to get it after our inspection.
  2. PayPal - This will be sent to your account directly, using your email address which was given during the checkout process. This only takes up to 2 business days for you to receive.
If you do not see your check within 7 days, it may have been sent back through the USPS. If this happens, we will review the address that you submitted to determine if we can send it back to you. Do not hesitate to contact customer care to see if they can find it.
If you are having difficulties with PayPal, look in your spam folder to see if you got an email sent there instead. Also, check to be sure that your PayPal account is current.
On 9:40 AM by Unknown in    No comments
Yes you may, as long as the used phone has not been inspected yet. This is because payment will be issued quickly, and it likely will already be issued the way that you originally indicated you wanted it to be.
Change your payment method by doing either of the following:
Use your www.cell4sell.com account: Log on your account, and you can change your payment type with ease.
Contact the customer care department: 
You can change contact us by used phone or email.
On 9:31 AM by Unknown in    No comments
After we receive your used phone, it will take about 7 to 10 days for you to get paid, depending on the method you chose. The quickest payment is through PayPal. Checks are sent through the USPS, so you should allow for an extra 7 to 10 days to receive them.
There are a few factors impacting your payment time-frame:
  1. Shipping time to our facility (3 to 5 business days) Our central location is in Irvine, CA. Track the package through the “Track Offer” section on our website.
  2. After we get your used phone, we try to inspect it within a period of 24 to 48 hours to get your payment to you quickly.
  3. Your payment should be issued within 24 hours of it being inspected. Amazon and PayPal will be released instantly. Checks may take between 3 to 10 days after inspection, depending on the delivery schedules of the USPS.
Once your used phone arrives at our warehouse, it typically takes about 7-10 days depending on how you choose to get paid for payment to be issued.  PayPal is the quickest way to get paid.  Checks are delivered to you by USPS, so please allow an additional 7 - 10 days for receipt.
Delays may be prevented easier by having your package scanned at a post office. Keep a close eye on your email. Check your email every day in case of a miscommunication. If you do not receive an update in
Please Note: If you have an active account on your used phone that you are trying to trade in (because of an unpaid bill or some other reason), there may be serious delays and a possible adjustment to your offer.
Along with our email updates, you can find an update on the website about your transaction.
your regular inbox, look at your spam folder.
On 9:23 AM by Unknown in    No comments
Once your used phone is received
After we get your used phone in the mail, it will only take about a day or two to process it, depending on the time of day that we get it. If there is a confirmation of the model and condition that you indicated, then your payment will be issued within 24 hours.
Once the payment is issued
The quickest ways for you to be paid is PayPal. This is because they are paid out electronically, and even may get to you a few hours after we complete the inspection.
We ship the checks first class through USPS and they take between 3 to 5 days to get to you.